Rope Bracelet, Pick Your Colors, Surfer Bracelet, Adjustable & Waterproof

Returns and exchange details

If you have received your order and are not satisfied, contact us as soon as possible so we make it right! We pride ourselves on positive reviews and happy customers so let us fix the issue for you!

IMPORTANT: Any communication needs to be through Etsy Conversations! Please do not "email" us because you may not get a reply as most messages will go to Spam. You must contact us through Etsy in order to receive a timely response. :)

*** All returned products must be in their original condition in order to receive a refund. We cannot refund orders that have been returned with damage. ***

CUSTOM ORDERS / REFUNDS:
NO Refunds on Custom Orders UNLESS I have made an error on your order. If I made an error, you will need to return the unwanted product in it's original condition. Once I have received the product, I can issue a refund. Unfortunately, I cannot refund the amount it cost you to ship back the item. I am only able to refund your purchase price plus the original shipping (Full Refund).
We do not accept returns/refunds after the dates shown above.

CANCELLED ORDERS:
If you have purchased an item and need to cancel let me know as soon as possible so I can cancel it before it ships. After an item ships, I cannot cancel it.

PROOF OF DAMAGE:
In the event your product is damaged or breaks, pictures must be provided to prove this and we can discuss a refund or replacement product. No returns or refunds are accepted until you have contacted me about the product and we have discussed the resolution.